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1.Introduction    2.PC environment
3.How to Order    4.How to pay
5.Personal information    6.Delivery
7.Deferment of release date or cancellation    8.Cancellation or exchanges and returns
9.Business time    10.Support Center
Reference required from the law on business handling
1.Introduction   
1) What is Miniature Park?
Miniature Park is the first Japanese online site exclusive for historical figures and fantasy figures. Miniature Park offers attractive and high quality products from and to the world.
2) Catalog price (Online price)
Handling charge is required in addition to the list price
2.PC environment   
1) Website (PC)
Our website is compatible with the Japanese edition of Netscape Navigator 4.5 or later and Internet Explorer4.0 or later.
3.How to Order   
1)When you want to buy an item from our website, click the "Add to Shopping Cart" button on the top page or the item's product detail page.
2) The content of your Shopping Card will be shown on the page. Take a moment to review all of the items you've placed in your Shopping Cart. When you're ready to place an order for everything in your Shopping Cart, then click the "Proceed to checkout" button.
* When you happen to choose a wrong item, press the "Delete" button.
* When you want to buy more items, press the "Continue shopping" button to keep searching.
3) Then, enter your personal information to the entry form. Once you complete to enter it, press the "Next" button.
4) Check the accuracy all of the information you provided and make any necessary adjustments. When you are ready, press the "Send" button to submit your order.
* If you happen to find something to correct, press the "Correct" button.
5) Once you place your order, we will send you a confirmation e-mail message. Please store it.
4.How to pay   
Credit cards are available for payment.
(VISA/MASTER/AMEX/DINERS/JCB)
           
5.Personal information   
When you place your order you need to register your personal information. We NEVER exchange or sell your personal information to any third party.
6.Delivery   
1) Delivery area
Delivery area includes Japan and overseas countries.
2) Method of delivery
Our products are delivered by Express Mail Service (Yamato Transport Co., Ltd.)
3) Date of delivery
・New items
New products will be shipped one day before the release date listed on each items.

・Ordinary items
When we have any stocks, the items you order will be shipped within 3 to 7 days after you receive your order. If the items that you order happen to be out of stock, we will email you the expected date of further stocks.
With regard to the items listed "coming soon", they will be sent in time for the release date. However, shipment can be delayed in some areas or due to the circumstances of the side of courier company.
4) Postage
 
Shipping cost is required for each order. See the below list for shipping cost.
 
Total weight(*) Postage
Asia North America,
Central America,
Oceania,
Middle East Caribbean
Europe South America,
Africa
Up to 300g ¥900 ¥1,200 ¥1,500 ¥1,700
Up to 500g ¥1,100 ¥1500 ¥1,800 ¥2,100
Up to 600g ¥1,240 ¥1,680 ¥2,000 ¥2,440
Up to 700g ¥1,380 ¥1,860 ¥2,200 ¥2,780
Up to 800g ¥1,520 ¥2,040 ¥2,400 ¥3,120
Up to 900g ¥1,660 ¥2,220 ¥2,600 ¥3,460
Up to 1,000g ¥1,800 ¥2,400 ¥2,800 ¥3,800
Up to 1,250g ¥2,100 ¥2,800 ¥3,250 ¥4,600
Up to 1,500g ¥2,400 ¥3,200 ¥3,700 ¥5,400
Up to 1,750g ¥2,700 ¥3,600 ¥4,150 ¥6,200
Up to 2,000g ¥3,000 ¥4,000 ¥4,600 ¥7,000
Up to 2,500g ¥3,500 ¥4,700 ¥5,400 ¥8,500
Up to 3,000g ¥4,000 ¥5,400 ¥6,200 ¥10,000
Up to 3,500g ¥4,500 ¥6,100 ¥7,000 ¥11,500
Up to 4,000g ¥5,000 ¥6,800 ¥7,800 ¥13,000
Up to 4,500g ¥5,500 ¥7,500 ¥8,600 ¥14,500
Up to 5,000g ¥6,000 ¥8,200 ¥9,400 ¥16,000
Up to 5,500g ¥6,500 ¥8,900 ¥10,200 ¥17,500
Up to 6,000g ¥7,000 ¥9,600 ¥11,000 ¥19,000
Up to 7,000g ¥7,800 ¥10,700 ¥12,300 ¥21,100
Up to 8,000g ¥8,600 ¥11,800 ¥13,600 ¥23,200
Up to 9,000g ¥9,400 ¥12,900 ¥14,900 ¥25,300
Up to 10,000g ¥10,200 ¥14,000 ¥16,200 ¥27,400
Up to 11,000g ¥11,000 ¥15,100 ¥17,500 ¥29,500
Up to 12,000g ¥11,800 ¥16,200 ¥18,800 ¥31,600

(*)Total weight:Products weight+Box weight (200g)
7.Deferment of release date or cancellation   
・ In case the release date is delayed or the release is cancelled, we will email you to inform of it in advance.

・ In case the release date of an item is or can be expected to be delayed for lengthy periods of time, we may cancel your order.
8.Cancellation or exchanges and returns   
1) Cancellation of reservation
We accept your cancellation until one week before the release date. After that we do not accept any cancellation.
2) Exchanges and returns
We accept your request of exchanges and returns, only if the items meet the following conditions.
a) Damaged goods. In case the goods are damages, etc...
b) Defaced goods. Excessive smudges on the goods.
c) Defective goods. In case parts are missing, etc.
With regard to the return of the goods of a) and b), we exchange only in case the product is broken or excessively smudged by our failure.
When you want to cancel your order, please email our support center(info@miniature-park.com)with your reference number, your order number, goods name, your name, address, phone number.
9.Business time   

We accept your order 24 hours a day, every day of the year.

10.Support Center

  

We accept your questions online. We do not accept telephone inquiries.

1. Inquiries on the website of miniature-park : info@miniature-park.com
2. Inquiries on settlements or shipments: info@miniature-park.com
  
Reference required from the law on business handling 18th November, 2002
Dealer : InWood Ltd.
Chief Executive : Kazuo Kiuchi
Location : Tokyo, Chiyoda-ku Soto-kanda 5-5-2
TEL : 03-5807-2567
FAX : 03-3834-5165
Email : info@miniature-park.com
Line of business : historical figure, fantasy figure, military garage kit and related products.
Price : listed on each products
Required charge added to the price of products : shipping and handling
Method of order : Described in the "method of order" in our website.
Expiration date of order : Listed on each products.
Cancellation, return and exchange : Described in the "how to order" in our website. (Cancellation is not accepted. But if products are broken or defective, refunding and return are acceptable. )
Period of delivery : Goods will be shipped as they become available
Method of payment : EMS